GRIEVANCES

Members of the public can lodge valid complaints or concerns about the health, the conduct or the performance of any medical practitioner or dentist working in Seychelles.

Complaints or concerns can be expressed either in person or in writing to the responsible officer at the Office of the Seychelles Medical and Dental Council.

For a complaint or concern to be considered valid, the person lodging the complaint or concern must provide his full name and contact details to the Seychelles Medical and Dental Council when lodging the complaint or concern.

After making the complaint or expressing the concern, the complainant or concerned party may request a certain degree of anonymity although complete anonymity may not be always possible for legal reasons.

Concerns or complaints expressed about a medical practitioner or dentist shall be recorded in the medical practitioner’s or dentist’s file and the medical practitioner shall be notified that a complaint or concern has been formally lodged about him or her, within one week of the complaint or concern being lodged.

The complaint or concern shall then be investigated for the Seychelles Medical and Dental Council by one or more individuals deemed competent by the Board of the Seychelles Medical and Dental Council at one of its sitting.

The outcome of the investigation shall be communicated to the complainant or person expressing the concern and to the Medical Practitioner or Dentist concerned.

If further actions by the Seychelles Medical and Dental Council are required to protect the interest of the public, the integrity of the profession or the quality of health care, the Board of the Seychelles Medical and Dental Council shall meet and shall decide on the matter accordingly.

The decision of the Board shall be expressed in writing and shall be implemented.

In due course, the Seychelles Medical and Dental Council will propose new regulations to strengthen and streamline its complaints management processes.